At Sunbayouth, we are dedicated to delivering your order safely and efficiently. Our shipping policy is tailored to meet the needs and expectations of our North American customers, following all applicable customs regulations and local logistics safety standards.
Shipping Timeframes
Standard Delivery Time: Orders typically take 15-60 business days for delivery, depending on the destination and the time of year.
- Please note that shipping times may vary due to factors beyond our control, such as customs processing, holidays, or high-demand periods.
Order Processing: Once your order is placed, we will process and dispatch it as quickly as possible. Processing time may take up to 7-15 business days before the shipment is handed over to the courier service.
Customs, Duties, and Taxes
- Customs Clearance: Orders shipped internationally may be subject to customs clearance, which could lead to delays in the delivery timeframe.
- Duties and Taxes: The customer is responsible for paying any applicable customs duties, taxes, or import fees imposed by local authorities. Sunbayouth is not liable for any additional charges that may be incurred during customs clearance.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through our Tracking Page or the carrier’s website.
Shipping Carriers
- We partner with reliable logistics providers to ensure safe and timely delivery to your location.
- Our carriers are selected based on their ability to provide secure, insured, and reliable delivery services within North America.
Shipping Costs
Shipping Fees: Shipping fees are calculated based on the destination, weight, and size of your order. These costs will be displayed at checkout.
Insurance and Tracking: All shipments include basic tracking and insurance coverage for added peace of mind.
Address Changes and Delivery Issues
Address Changes: If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible at [email protected] or visit our Contact Page. Address changes may not be possible once the order is processed.
Delivery Issues: If your order has not arrived within the estimated delivery timeframe, please reach out to us. We will work with the carrier to resolve any issues promptly.
Additional Information
- For more details on our return and refund procedures, please refer to our Returns and Refunds Policy.
- For questions about our data protection practices, please see our Privacy Policy.