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Returns and refunds

Overview

Welcome to Sunbayouth, where we strive to provide you with the best products and customer service. We understand that sometimes you may need to return or exchange an item. Our goal is to make this process as easy and hassle-free as possible.

At Sunbayouth, we offer a 15-business-day return policy for most items. If you are not completely satisfied with your purchase, you can return it within 15 business days from the date of delivery for a full refund or exchange.

Eligibility

  • Items must be in new and unused condition.
  • Items must be in their original packaging.
  • Items must include all original tags and accessories.
  • Custom or personalized items are not eligible for return or exchange.

Return Process

  1. Request a Return: Contact our customer service team at [email protected] to initiate the return process. Please include your order number, the reason for return, and whether you prefer a refund or exchange.
  2. Receive Return Instructions: Once your return is approved, you will receive detailed return instructions, including a return shipping label.
  3. Ship the Item: Pack the item securely and affix the provided return shipping label to the package. Ship the item back to us using the carrier specified in the return instructions.
  4. Refund or Exchange: Upon receipt and inspection of the item, we will process your refund or exchange. Refunds will be issued to the original payment method within 15 business days of receiving the returned item.

Refund Policy

  1. Refunds will be processed within 15 business days of receiving the returned item.
  2. Refunds will be issued to the original payment method used for the purchase.
  3. Shipping costs are non-refundable unless the return is a result of our error (e.g., you received a damaged or incorrect item).

Exchange Policy

  1. If you prefer an exchange, please specify the desired item and size (if applicable) in your return request.
  2. We will ship the exchanged item to you at no additional cost.

Additional Information

For more details on our privacy policy, please visit Privacy Policy.

Our full terms and conditions can be found at Terms and Conditions.

For shipping information, see Shipping Policy, and for payment information, visit Payment Policy.

If you have any questions or need further assistance, please contact our customer service team at Contact Us.